if you're facing difficulties in logging in to your Freshchat, please try the following troubleshooting steps.

  • This could be because of a caching issue in your browser. You can solve this by clearing the cache and cookies for the Freshchat webpage on your browser. 

  • You can clear the cookies and cache just for the Freshchat webpage by navigating to your Freshchat URL, and opening Inspect Element > Application Tab > Clear storage. 

  • This method clears the cache and cookies just for the Freshchat website without impacting any saved data or passwords for other websites.

Please reach out to support@freshchat.com if you're unable to log in after these above steps.