This could be because of a caching issue in your browser. You can solve this by clearing the cache and cookies for the Freshchat webpage on your browser. 

You can clear the cookies and cache just for the Freshchat webpage by navigating to your Freshchat URL, and opening Inspect Element > Application Tab > Clear storage. 

This method clears the cache and cookies just for the Freshchat website without impacting any saved data or passwords for other websites.

Please reach out to if you're unable to login after these above steps.