If you've integrated Freshdesk and Freshchat, but you're facing issues where the screen is always loading or blanking out, please try out the following:

  1. Check if you have added the right API keys to complete the integration.
  2. Refer to these solution articles to make sure the integration works both ways:
    1. Setting up the Freshchat integration from Freshdesk
    2. Setting up the Freshdesk integration from Freshchat
  3. Try clearing your cache on your browser and refreshing the page. 

Your issue should be resolved. If it's not yet resolved, please reach out to support@freshchat.com.