To integrate your Zendesk account with Freshchat, you need the following information:

  1. Your Zendesk Admin Email ID
  2. Your Zendesk Subdomain
    You can get this from your Zendesk URL. For example, if your Zendesk account URL is then your subdomain is 'example'.
  3. Your Zendesk Account Token (unused, if not, generate a new one)
    To get this, log in to your Zendesk account and go to Channels > API > Token Access

How to set up the integration?

  1. Login to your Freshchat account as Account Owner/Admin.
  2. Go to Admin > Apps > Native Integrations for chat > Zendesk.

  3. Add your Zendesk Admin email ID, subdomain, and account token.