Freshchat allows you to send and receive text messages for customer support. With SMS support, you can choose to import your existing phone numbers or add new numbers from service providers like Twilio directly via Freshchat (supported by the Neo platform). 


Note: Currently, SMS is supported only on Twilio.



What are the benefits of SMS?

  • Enable conversational support using SMS and enhance your team performance
  • Enjoy a hassle-free setup with no additional app downloads or integrations
  • Improve team productivity by automating workflows and deploying bots on SMS to answer repetitive questions


How does SMS work?

Once you set up and add your service provider (Twilio) in Freshchat you can import your existing Twilio phone numbers or buy new numbers directly from Twilio. You can then send and receive text messages to/from your customers using the phone numbers added.


To set up and add a Twilio account to Freshchat see Setting up SMS with Twilio.