You can now integrate LINE Messenger with your Freshchat account and engage your customers on one of the messaging apps they use every day. You can read, manage and respond to customer messages you receive on your LINE account directly from your Freshchat Team Inbox.
TABLE OF CONTENTS
Prerequisites
Create a LINE Channel ID and get Channel ID and Channel Secret
- Go to the LINE Developers portal and log in with your business account.
- After logging in, you must create a LINE channel by following these steps.
- Once you create a LINE channel, you can find the Channel ID and Channel secret on the ‘Basic Settings' page of the LINE channel (refer to the image below).
- Next, create a Topic for your LINE Channel and assign it to a Group.
- Suppose you use this channel for your North American region’s Support team. You can name the Topic ‘North America Support,’ and assign it to the North American support group.
- To learn more about Topics, click here.
- To learn more about Groups, click here.
Recommended settings for your LINE account integration
- For the integration to work seamlessly, ensure you configure the settings below in your LINE account.
- Click ‘Edit’ next to the Auto-reply messages option,
Configure the following under Response Settings,
Response mode: Bot,
Greeting Message: Disabled,
Auto Response: Disabled,
Webhooks: Enabled
Connecting your LINE account with Freshchat
- Go to Admin > Channels > Line Messenger > Add Account
- First, you must fill in your LINE Channel ID and secret key. You can find this in your LINE account.
How to verify Webhook URL
- Once you have added your LINE account in Freshchat, click ‘edit’ from the dropdown and copy the LINE Channel URL.
- Go to the LINE developer portal and click on the LINE channel you want to integrate with Freshchat.
- Go to Messaging API > Webhook settings > Edit.
- Paste the URL in the LINE Webhook settings and click Update.
- Click verify to get the URL verified. And toggle ‘Use webhook’ to enabled.
Note: If the webhook URL verification is not successful the first time, try verifying it a few times until the success message appears.
To learn more about setting up Webhook URLs in LINE, click here.
Message Types Supported:
| Message Type | Direction | LINE |
| Text | Incoming | Yes |
| Outgoing | Yes | |
| Image | Incoming | Yes |
| Outgoing | Yes | |
| Video | Incoming | Yes |
| Outgoing | Yes | |
| Audio | Incoming | Yes |
| Outgoing | via App | |
| File | Incoming | Yes |
| Outgoing | No | |
| Emoji | Incoming | No |
| Outgoing | No | |
| GIFs | Incoming | As image |
| Outgoing | Yes | |
| Sticker | Incoming | No |
| Outgoing | No | |
| Automation | Bots | Yes |
Structured Messages | ||
| Articles | Bot to User | No |
| Carousel | Bot to User | No |
| Buttons | Bot to User | No |
| Dropdown List | Bot to User | NA |
| Message events | ||
| Delivered | Incoming | NA |
| Outgoing | NA | |
| Read | Incoming | NA |
| Outgoing | NA | |
| Typing | Incoming | NA |
| Outgoing | NA | |
| Consumer profile | ||
| User name | Yes | Yes |
| User image | No | NA |
Note: The supported file formats are Text, Location, Image, Video, and Audio
Note: Note: Messages sent through the messaging API are counted towards the monthly limit. The number of messages that can be sent for free will depend on the Subscription plan of your LINE Official Account. Please ensure you have a sufficient limit to avoid any interruption in service. You can use upto 5 LINE channel IDs with your Freshchat account.