Note: If you have signed up for your account after 24 April 2023, please visit the following article: Porting your existing number

You can port your numbers from any existing cloud telephony provider. This way, you don't have to buy a new number and can continue using your old numbers when you move your phone system to our web application.

List of countries where porting is offered

For other countries:

Send an email to crm-support@freshworks.com to know if we provide porting in your country.

Note: Porting is a process that could take 4-6 weeks and requires coordination between your current carrier and the web application.

This article provides the process and information required for initiating the porting process for US numbers and porting numbers from your existing Twilio account in the countries mentioned above:

Porting US Numbers

If you already have a US number, you can port the numbers from:

• Google voice

• Other service providers

Porting from Google voice

To port your Google Voice number (US) to Fre, follow these steps:

1. Fill out the LOA form: https://www.twilio.com/resources/docs/Letter_of_Authorization.pdf
   
   

2. Send a screenshot of your Google account that shows your number has been unlocked.
   
   

3. Send a screenshot of your Google Voice account, and make sure the first and last name in the Letter of Authorization match and your Google account is the same.
   
   

4. To initiate the porting process, send all the details to crm-support@freshworks.com
   
   If you face any problems during this process you can always reach out to our support team using the same email address.

Porting from other service providers

You can port your US number from your existing service provider to the web application by following these steps:

1. Send an email to crm-support@freshworks.com with a request for number porting.
   
   

2. You will be requested to fill an LOA form and send your billing statement for the previous month to crm-support@freshworks.com.
   
   

3. After the document verification, we will add the number to your web application and inform you once the porting date is scheduled.
   
   

4. We will let you know once the porting process is completed, after which you can use the number within your web application.
   
   

5. In case of an information mismatch, the porting process will be rejected. In such a scenario we will get back to you with the details and you can make changes accordingly.
   
   

Note: This porting process is applicable for US numbers only. To know the porting requirements for other countries mentioned in the table above, contact us at crm-support@freshworks.com.

Porting number from an existing Twilio account

You can also port your number from an existing Twilio account for any country mentioned in the table above.

1. To port your number from your existing Twilio account, send an email to crm-support@freshworks.com requesting for number porting with your current Twilio account SID.