It is not recommended to disable the automatic ticket creation from the support email address, as removing the email configuration entirely may impede all incoming email responses, hindering their integration with the helpdesk system and creating issues with email threading.


However if you are looking out for a temporary solution, you can disable the forwarding set up in your mailbox that connects to Freshdesk so that every email does not get converted into a ticket. Instead, you can manually forward the tickets to your support address.