Freshdesk can be easily navigated using keyboard shortcuts. Use these shortcuts to perform repetitive tasks quickly and manage ticket properties on the fly.
For example, you can move between tickets, assign a ticket to yourself, or delete tickets in your helpdesk by using key combinations inside Freshdesk. You can use these shortcuts with a Standard 101/102-Key or Natural PS/2 Keyboard.
Tip:
- Enable keyboard shortcuts by clicking your Profile in the top right corner of your helpdesk and using the toggle for Keyboard Shortcuts.
- To pull up the list of available shortcuts at any time, type ? on your keyboard.
Navigation shortcuts
These shortcuts help you navigate to any tab/page within your support portal.
| Keys | Purpose |
| g and d | Go to Dashboard tab |
| g and t | Go to Tickets tab |
| g and e | Go to Social tab |
| g and s | Go to Solutions tab |
| g and f | Go to Forums tab |
| g and c | Go to Customers tab |
| g and r | Go to Reports tab |
| g and a | Go to Admin tab |
| g and n | Open New ticket form |
| g and m | Open Outbound email |
| / | Place the cursor in the Search box |
| ? | View the list of keyboard shortcuts available |
Ticket List View shortcuts
These shortcuts can be used when you are on the Tickets tab. Please note that the navigation between tickets will happen based on the position of the cursor in your tickets tab. The current position of the cursor is indicated as shown below.
| Keys | Purpose |
| Alt + Right | Go to the next page |
| Alt + Left | Go to the previous page |
| up | Move cursor to the previous ticket |
| down | Move cursor to the next ticket |
| x | Select the ticket |
| v | Jump to views |
| s | Execute a scenario |
Once a ticket has been selected on the Ticket Details page, you can use these shortcuts to perform actions like opening the ticket or assigning the ticket to yourself.
| Keys | Purpose |
| Space | Scroll down the ticket |
| Enter | Open the ticket |
| # | Delete a ticket |
| ~ | Close a ticket |
| Alt + ~ | Close ticket without sending email notification |
| ! | Mark the ticket as spam |
Ticket Details shortcuts
Once you open a ticket, you can use these shortcuts to perform actions like replying to the ticket or changing its properties.
| Keys | Purpose |
| j | Go to the next ticket |
| k | Go to the previous ticket |
| r | Reply to a ticket |
| f | Forward a ticket |
| n | Add a note to a ticket |
| Ctrl + Enter | Send the content in the text editor |
| Alt + Ctrl + Enter | Opens the 'Send' dropdown in the text editor for applying a Status change (Example: 'Send and Set as Pending') |
| w | Add yourself as a watcher to a ticket |
| m | Add time to a ticket |
| p | Priority |
| # | Delete a ticket |
| ~ | Close a ticket |
| ! | Mark a ticket as spam |
| ] | Expand the conversations in a ticket |
| } | View the activities of the ticket |