Freshworks
Sign up for
Freshsales Suite
+1-866-832-3090
Change Product
Freshsales
Freshmarketer
Freshsales Suite
Freshchat
Freshdesk Contact Center
Enter your search term here...
Search
NEW TICKET
LOGIN
Solutions
Login
Freshworks
Sign up for
Freshsales Suite
+1-866-832-3090
New Support Ticket
Solutions
Reports, Analytics, and Call Monitoring
Reports, Analytics, and Call Monitoring
Reports
Overview of Freshdesk Contact Center Analytics
Metrics and Filters in Reports
Curated Reports
Creating Custom Reports
Working With Reports and Widgets
Call Metrics
Overview of Call Metrics in Freshdesk Contact Center
Viewing Call Summary
Filtering Call Metrics
Viewing Call Lifecycle
Understanding Call Types
See all 6 articles
Live Dashboard
Overview of Live Dashboard
Filtering and Saving Live Dashboard Views
Managing Your Customers In Wait Queue
Viewing/Monitoring Ongoing Calls
Viewing Agent Availability Across All Teams
See all 8 articles
Service Level Monitoring
Configuring Service Level
Viewing and Monitoring Service Level Dashboard
Viewing Service Level Breached Calls
Sign up for
Freshsales Suite
today
Start your 21-day free trial. No credit card required. No strings attached.
Start Free Trial