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Freshworks
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Freshworks Customer Service Suite
+1-866-832-3090
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Support home
Solutions
Email Channel
Email Channel
Getting started with Email in Freshdesk
Overview of Email Channel
Setting up your support Email
Using custom email servers to set up Emails
Configuring advanced Email settings
Setting up forwarding rules in Microsoft Office 365
See all 9 articles
Setting up Email notifications
Configuring Email notifications
Configuring dynamic email notifications
Using smart notifications
Customizing email subject
Managing your outbound Emails
Understanding outbound emails
Sending an outbound email
Troubleshooting Email Issues
Email Delivery Failure Notification
Why are emails not converted as tickets?
Troubleshooting Email Attachment Issues
Why are tickets not created when emails are manually forwarded from support email address to Freshdesk forwarding email address?
How to prevent ticket creation if the support email address is in the CC or BCC of an email?
See all 18 articles
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