Error Code

Error message

Description

Resolution

4

Sending failed because you sent too many messages too quickly.

You reached your API call rate limit.

Try again after some time. If the issue persists, please contact the Meta Help Center.

80007

Sending failed because you reached your rate limit.

You reached your WhatsApp messaging rate limit for your plan.

Try again after some time or upgrade to a plan with a higher rate limit.

130429

Sending failed because you reached the maximum number of messages allowed within a period.

Cloud API message throughput has been reached.

Reduce how often you send messages to stay within the allowed limits or upgrade to a plan with higher messaging limits.

131048

Sending failed because too many previous messages were blocked or flagged as spam.

There are restrictions on how many messages can be sent from this phone number, as too many of your previous messages were blocked or flagged as spam.

Reduce how often you send messages to avoid them from being flagged as spam.

131056

Sending failed because you sent too many messages to the same recipient too quickly.

You have sent too many messages to the same recipient within a short period.

Wait before retrying to send messages to the same number. You can still message a different number immediately.

368

Sending failed because your account may be blocked temporarily for policy violations.

Your WhatsApp Business Account has been restricted due to the violation a platform policy.

See Meta's Policy Enforcement document to learn about policy violations and how to resolve them. For more assistance, contact the Meta Help Center.

131031

Sending failed because your account may be locked temporarily.

Your WhatsApp Business Account has been restricted due to policy violations or data that could not be verified.

Verify your account details and ensure compliance with Meta's policies before trying again. For more assistance, contact the Meta Help Center.

2

Sending failed due to an unavailable service.

There was a temporary server downtime or high traffic.

Try again after some time

131000

Sending failed due to a technical glitch.

There was an unknown error while sending your message.

Try again after some time. If the issue persists, contact the Meta Help Center.

131016

Sending failed due to a technical glitch.

There was an internal server error while sending your message.

Try again after some time. If the issue persists, contact the Meta Help Center.

131021

Sending failed because the sender's and the recipient's phone numbers are identical.

Your sender phone number is the same as your recipient's.

Use a different recipient phone number and try again.

131026

Sending failed due to issues with the recipient's phone number or WhatsApp account.

The recipient's WhatsApp number is either invalid, they use an older version of WhatsApp, or they have not accepted our latest Terms of Service. This could be due to Meta’s frequency capping.

Using a non-WhatsApp communication method, ask the WhatsApp user to

1. Confirm that they can send a message to your WhatsApp business phone number.

2. Request customers to aAccept WhatsApp's latest Terms of Service, if not done already

3. Request customers to Update to the latest version of WhatsApp.

4. If it is due to frequency capping,  we request customers to wait and try later. 

131042

Sending failed due to issues with your WhatsApp account settings or payment method.

This could be due to an unattached payment account, exceeded credit line, inactive payment account, deleted or suspended WhatsApp Business Account, unavailable timezone or currency information, pending or declined MessagingFor request, or exceeding the conversation free tier without a valid payment method

Review your account settings and payment method before trying again. If the issue persists, contact the Meta Help Center.

131047

Sending failed because the recipient has not responded in a while.

More than 24 hours have passed since the recipient last replied to your sender number.

Restart the conversation by sending a new message template.

131052

Sending failed due to an unsupported media type.

Unable to download the media for one or more reasons, such as an unsupported media type.

Ensure that you use a supported media type and try again. For supported media types, please contact the Meta Help Center.

132001

Sending failed because the template is not approved by Meta in this language.

The template does not exist in the specified language or has not been approved.

Use a message template that is approved by Meta

132007

Sending failed because the template content violates a WhatsApp policy.

Your template content violates a Meta policy such as template format or character limitations

Modify the template content to comply with Meta policies. For more assistance, please contact the Meta Help Center.

132015

Sending failed because Meta has paused this template.

Templates paused by Meta due to a low-quality rating cannot be sent in a template message.

Edit the template to improve its quality and try again

133004

Sending failed due to an unavailable service.

There was a technical glitch while sending your message.

Try again after some time. If the issue persists, please contact the Meta Help Center.