Categories and FAQs can be added in multiple languages. It uses the user locale settings to determine the language in which the FAQs are to be displayed to a user.


In the case of mobile users, the locale can be identified from the app or the user's device. The app’s user locale takes priority over the device’s user locale. 


For web users, Freshchat uses the browser’s locale. This helps to ensure that the FAQs are always delivered to the user in their language. 


However, if the language for a user locale hasn’t been added/enabled in the Languages section of Admin, then the FAQs will be displayed in the pre-configured Primary Language.


Languages supported by bots

You can configure your bots in the following supported languages:


Answers Module:

Arabic
Bengali
Bosnian
Bulgarian
Catalan
Chinese (Simplified)
Chinese (Traditional)
Croatian
Czech
Danish
Dutch
English
Estonian
Filipino
Finnish
French
German
Greek
Hebrew
Hindi
Hungarian
Icelandic
Indonesian
Italian
Japanese
Kannada
Korean
Latvian
Lithuanian
Malay
Malayalam
Norwegian
Polish
Portuguese (BR)
Portuguese (Portugal)
Punjabi
Romanian
Russian
Serbian
Slovak
Slovenian
Spanish
Spanish (Latin America)
Swedish
Tamil
Telugu
Thai
Turkish
Ukrainian
Urdu
Vietnamese


Bot flow builder

Arabic
Assamese
Bengali
Bosnian
Bulgarian
Catalan
Chinese (Simplified)
Chinese (Traditional)
Croatian
Czech
Danish
Dutch
English
Estonian
Filipino
Finnish
French
German
Greek
Gujarati
Hebrew
Hindi
Hungarian
Icelandic
Indonesian
Italian
Japanese
Kannada
Khmer
Korean
Latvian
Lithuanian
Malay
Malayalam
Marathi
Norwegian
Odia
Polish
Portuguese (BR)
Portuguese (Portugal)
Punjabi
Romanian
Russian
Serbian
Slovak
Slovenian
Spanish
Spanish (Latin America)
Swedish
Tamil
Telugu
Thai
Turkish
Ukrainian
Urdu
Vietnamese


Small talk


Afrikaans
Albanian
Amharic
Arabic
Armenian
Assamese
Azerbaijani
Basque
Belarusian
Bengali
Bosnian
Bulgarian
Burmese
Catalan, Valencian
Chichewa, Chewa, Nyanja
Chinese
Chinese (Traditional)
Corsican
Croatian
Czech
Danish
Dutch, Flemish
English
Esperanto
Estonian
Filipino
Finnish
French
Gaelic, Scottish Gaelic
Galician
Georgian
German
Greek, Modern (1453–)
Gujarati
Haitian, Haitian Creole
Hausa
Hebrew
Hindi
Hungarian
Icelandic
Igbo
Indonesian
Irish
Italian
Japanese
Kannada
Kazakh
Khmer (Central)
Kinyarwanda
Kirghiz, Kyrgyz
Korean
Kurdish
Lao
Latin
Latvian
Lithuanian
Luxembourgish, Letzeburgesch
Macedonian
Malagasy
Malay
Malayalam
Maltese
Maori
Marathi
Mongolian
Nepali
Norwegian
Oriya
Persian
Polish
Portuguese
Portuguese (BR)
Portuguese/Portugal
Punjabi, Panjabi
Romanian, Moldavian, Moldovan
Russian
Samoan
Serbian
Shona
Sinhala, Sinhalese
Slovak
Slovenian
Somali
Southern Sotho
Spanish, Castilian
Spanish (Latin America)
Sundanese
Swahili
Swedish
Tagalog
Tajik
Tamil
Tatar
Telugu
Thai
Turkish
Turkmen
Uighur, Uyghur
Ukrainian
Urdu
Uzbek
Vietnamese
Welsh
Western Frisian
Xhosa
Yiddish
Yoruba
Zulu