This article lists the browsers that you can use to have an optimal experience. Make sure you are using the most recent, stable version. We recommend users of Freshchat check with their system administrators to ensure the following browser configurations are available. You may experience some inconsistencies in features if you use an unsupported browser.
Requirements for the agent portal and the agent widget
| Internet Explorer 11 | Microsoft Edge | Google Chrome | Mozilla Firefox |
|---|---|---|---|
Not supported | 18 | Latest two versions | Latest two versions |
Requirements for the Freshchat conversations widget (web messenger)
| Internet Explorer 11 | Microsoft Edge | Google Chrome | Mozilla Firefox |
|---|---|---|---|
Not supported | 18 | Latest two versions | Latest two version |
Requirements for Bot Builder
| Internet Explorer 11 | Microsoft Edge | Google Chrome | Mozilla Firefox |
|---|---|---|---|
Not supported | 18 | Latest two versions | Latest two versions |
Requirements for Team Inbox Lite
Team Inbox Lite is a Chrome extension. It's also known as Omnichat by Freshchat in the Chrome Web Store.
| Internet Explorer 11 | Microsoft Edge | Google Chrome | Mozilla Firefox |
|---|---|---|---|
Not supported | Not supported | Latest two versions | Not supported |
Browser Feature Requirements
Depending on the browser of your choice, you will then have to configure the following browser features:
- JavaScript must be enabled
- Cookies must be enabled
- LocalStorage must be enabled
- HTTPS - TLS v1.2 or Higher