Session Replay provides you an option to filter visitor sessions based on your requirement. It gives you a variety of options to filter visitor’s sessions and it even allows you to give multiple inputs at once based on your requirements.
Session Replay Filters
You can filter visitor sessions based on the following inputs.
The following are the match types that can be used along with the inputs to form conditions,
Note: You can “Reset” all selected filters by using the “Clear all” option at the top right-hand side. You can find the session replay filter option at the top right-hand side of the sessions list. By clicking on the funnel icon, the widget for the filters will be opened.
Session Replay gives you predefined options to filter sessions that recorded on - Today, Yesterday, Last 7 Days, Last 15 Days, Last 30 Days. You can filter sessions that happened only on the specified dates by choosing the custom date range in the “Recorded Date” filter by selecting FROM and TO dates.
Filter sessions based on Locations
You can filter visitor’s sessions based on the user’s location such as City, Region & Country. It will let you know how many visitor sessions captured for the specified location. You can give multiple locations as well. Click on the filter and then specify the locations that would like to filter.
Filter sessions based on Medium
You can filter visitor’s sessions based on mediums such as Paid, Organic, Email, Social, Direct visitors. It will be quite useful when you would like filter sessions based on ad campaigns, Organic, etc..
Filter sessions based on Browser
You can filter sessions based on browsers. To filter sessions based on the browser, choose your desired browser from the provided options. You can choose more than one browser as well to list sessions that happened on those browsers. Freshworks CRM provides you the following options under browser: Internet Explorer, IE Mobile, Safari, Chrome, Chrome Mobile, Firefox, Flock, Konqueror. If your browser doesn’t come under any of these then choose “UNKNOWN” from the option.
Filter sessions based on Device Type
You will be able to filter session based on Device Type such as Computer, Mobile & Tablet. Choose your device type from the list to filter sessions accordingly.
Filter sessions based on Operating system
To filter visitor’s session based on the Operating system, choose your desired Operating system from the Option, sessions accessed from the Operating system alone will be listed. Freshworks CRM provides you the following operating systems Windows, MAC OS, Linux, Chrome OS, XBOX OS, Android, IOS, Symbian OS, BlackBerry OS. If your OS doesn’t come under any of this, then you can choose “UNKNOWN”.
Filter sessions based on the visitor’s type
You can filter visitor’s sessions based on user type as well such as “All Visitors”, “New Visitors” & “Returning Visitors”. If you would like to track only returning visitors then choose “Returning” from the options.