Engage your customers and leads by sending proactive contextual messages at the right time in Freshworks CRM. Nurture prospects, onboard new users, up-sell to customers, and re-engage users by sending in-app and push messages based on their actions within your app/website. 

You can create two types of Chat Campaigns in Freshworks CRM,

You can send Targeted Messages only to users who have previously interacted with you on Chat.