Engage your customers and leads by sending proactive contextual messages at the right time in Freshworks CRM. Nurture prospects, onboard new users, up-sell to customers, and re-engage users by sending in-app and push messages based on their actions within your app/website.
You can create two types of Chat Campaigns in Freshworks CRM,
Triggered messages for visitors
Targeted Messages for logged in customers
You can send Targeted Messages only to users who have previously interacted with you on Chat.