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Customer-for-Life cloud
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Freshworks CRM enables you to carry out bulk actions on deals. You can also use filters to narrow your list of deals before you use the buttons from the bulk actions tray. However, bulk actions can only be carried out only in the list view and the compact view. It cannot be carried out in the funnel view  

Bulk email

You can use email templates to save time, placeholders to personalize the email, save the email as a bulk draft, and even schedule it to be sent at a specified time. Learn more about sending bulk emails.


Assign to

This button assigns all the selected contacts to a user in your team. The user becomes the Owner of the assigned deals. You can choose the user from the drop-down in the Assign To overlay. You can also assign all tasks and appointments from the current owner to the new owner.


Update
In the Update field dialog box, choose a deal field from the drop-down that you’d like to update. Enter the value for the field. If it’s a drop-down or a radio button, you can choose the value from the choices displayed under the dropdown. Click Update.

Delete

Click the Delete button. This brings up the confirmation dialog box. In the confirmation dialog box that appears, click Yes to delete the deals.


Deleted deals will be moved to the recycle bin where they will be retained for 30 days before being permanently removed from the CRM from where they can be restored.


Add tags

To update a field for all selected deals, click the Update field in the bulk action tray. You can only update one field for each selection. You cannot update multiple fields all at once.