You can rebrand the chat messenger to reflect your business theme, so that it looks completely at home on your website or product.


Step 1: Add your business logo and name


Go to Admin Settings > Chat Widget Settings > Site/App Settings


Here you can upload your business logo, add your business name, and web notifications domain name.


The ‘Preferred Web Notifications Domain Name’ is useful when users choose to enable browser notifications from you.


Step 2: Pick a theme for your messenger


Go to Admin Settings > Web Messenger > Customize Appearance


Here you can add your brand logo, colour, messenger header style, background, and size of your chat messenger.  You can also choose to display the typing indicator by enabling the toggle. 


With Messenger Visibility option, you can make the chat messenger to stay visible, hidden or only visible within your working hours (Default Business Hours). You can see a preview of your all your configurations in the right.


Note

Messenger Visibility does not affect the first response time, offline experience or any other metric in your chat account. And, at the moment only Default Business Hour is supported with messenger visibility. It is not applicable to Business Hours by Groups.