Sometimes, while sending emails using your email provider's SMTP server, you might receive an error message as in the image below. 



Your SMTP email provider would have rejected your mail for a few reasons.  


Why did your email get rejected?

  • You may have reached your email provider's sending limit for the day.

  • Your mailbox is temporarily not reachable.

  • Your email account is disconnected from Freshworks CRM.

  • The text or links in your email message is suspicious.

  • A large number of recipients were added to Cc or Bcc.


What can be done to fix this?

  • Retry sending your email after 24 hours post rejection. To Know your daily sending limits click here.

  • When your mailbox is not reachable, Freshworks CRM re-tries to connect your email provider every 5 minutes. You can retry sending emails after 10 minutes.

  • Your mailbox can be disconnected due to invalid credentials, you must have updated your account's password, reconnect your email account with Freshworks CRM. 

  • Remove every link asking for personal details.

  • While sending bulk mails, choose ‘Use Freshworks CRM SMTP server to send emails’ under "Connect your email" option.