Sometimes, while sending emails using your email provider's SMTP server, you might receive an error message as in the image below. 

Your SMTP email provider would have rejected your mail for a few reasons.  

Why did your email get rejected?

  • You may have reached your email provider's sending limit for the day. Please refer here for more information on Email providers limit

  • Your mailbox is temporarily not reachable.

  • Your email account is disconnected from the web application.

  • The text or links in your email message is suspicious.

  • A large number of recipients were added to Cc or Bcc.

What can be done to fix this?

  • Retry sending your email after 24 hours post rejection. To Know your daily sending limits click here.

  • When your mailbox is not reachable, the system tries to connect your email provider every 5 minutes. You can retry sending emails after 10 minutes.

  • Your mailbox can be disconnected due to invalid credentials, you must have updated your account's password, reconnect your email account with the product. 

  • Remove every link asking for personal details.

  • While sending bulk mails, choose ‘Use Freshsales SMTP server to send emails’ under "Connect your email" option.