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Freshworks
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Freshworks Customer Service Suite
+1-866-832-3090
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Agent Experience
Responding to a ticket
Responding to a ticket
Replying to a ticket
Tue, 30 Apr, 2024 at 5:33 PM
Forwarding tickets to a third party
Tue, 27 Feb, 2024 at 12:51 PM
Providing public ticket links for easy access
Thu, 3 Jan, 2019 at 2:40 PM
Personal Canned Responses for Agents
Fri, 18 Jun, 2021 at 1:56 AM
Using Canned Responses in ticket replies
Fri, 1 Mar, 2019 at 4:53 PM
Personal Scenarios for Agents
Thu, 14 Mar, 2024 at 3:19 PM
Quick actions in ticket reply
Tue, 9 Oct, 2018 at 4:07 PM
Annotating Images in Freshdesk
Wed, 10 Jun, 2020 at 12:48 PM
Know your customer journey
Tue, 31 Mar, 2020 at 5:45 PM
Give your team more context with the Summary feature
Tue, 11 Apr, 2023 at 3:43 PM
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