The Google & Office 365 Calendar integration works on a per-user basis and each individual has to go to the "My Profile" page and enable the Calendar OAuth. If you have enabled Calendar OAuth and already notified us, consider your Calendar integration setup process to have begun.
How Calendar Integration Works?
It picks the attendee's email and looks for that user's email within Freshsuccess. If the user exists, it will record the following within the UI:
date of the meeting
duration of the call
minutes in the meeting
Note that we will not be able to show the actual duration for each attendee but assume they all attend the whole session. Calendar meetings will be stored as account interactions in Freshsuccess with source "Google Calendar" or "Outlook 365".
How Calendar Meeting is Matched to an Account?
Meetings can be matched and associated with their respective accounts via methods listed below in the order of priority:
Freshsuccess will attempt a direct match using the email id of the attendee if the email id exists for a registered user of your accounts in your instance of Freshsuccess.
For example, your customer "Acme" has a user with the email id "firstname.lastname@example.org" who participated in the meeting. If a user with the same email id "email@example.com" exists in Freshsuccess under the account "Acme", then it will be a direct match and the Meeting/Interaction will be associated with the "Acme" account.
Email Domain Match