Note: Freddy is currently available in beta for customers on the Enterprise plan. If you want to use these features please choose the option(s) below that works best for you:
1. Reach out your customer success manager (CSM) to enable it for your account.
2. If you're not sure who your CSM is, then you can write to
3. You can also request to be added to the beta program by filling this form

The Tone Enhance feature powered by Freddy AI helps enhance the tone of the existing content. Users can choose their preferred tone, and Freddy will rewrite the text in the required tone.

How to use Tone Enhance?

1. Highlight the text you wish to expand on and click the Tone Enhance option from the Freddy dropdown. 

2. Freddy generates the updated text in the selected tone. You can explore the different versions available and pick the option that appeals to you best.

3. Click the Replace text option to update the selected text on the email. The email copy is now ready with the new text. 

*The enablement of optional functionality is subject to certain feature-specific terms and conditions set forth in the Freshworks Supplemental Terms.