A chatbot can transform the customer experience by providing interactive, accurate, fast, and well-articulated solutions. Using the Whatsapp bot is a step closer to connecting with your customers, as WhatsApp is easily accessible on phones, which is handier than on computers.
To create a WhatsApp bot,
Go to Marketing Automation and select Chatbot.
Click on New bot and name it.
Under Channel, select WhatsApp.
You can now start building the bot conversations for WhatsApp using Bot rich messages. These Bot rich messages provide different types of input options like buttons, carousals, dropdowns, etc.