Dynamic messages contain variable text and are used to receive dynamic real-time inputs from external apps integrated within your account.

For example, if you have a CRM app integrated with your Freshcaller account that contains customer subscription details, customers can know their account balance via the real-time dynamic voicemail message. To understand how dynamic messages are used to get inputs from an external app, see Configuring Routing Automation Call Flow.

Note: Currently, dynamic messages work only within a routing automation workflow.

To create dynamic messages:

  1. Log in as an admin.
  2. Go to Admin Settings > Configuration and Workflows > Call Messages and Greetings and click on the New Message option.
  3. Select the message type as Text to Speech.
  4. Toggle the Dynamic message option and enter the text.
    Enter the variable in the angle (<>) bracket. The value for the variable is retrieved from the external app. In the example below, <Balance> is the declared variable, for which the value is returned from the external app in real-time.
  5. Click Add Message.