Every registered web application user can send API requests using their unique API key, email address, and password.


However, certain limits exist to control the number of API requests sent from an account.


       Below are a few points to be noted regarding the limit for an account:

  • Limit: The limit is calculated as requests per hour per account. Please find the plan-wise limit in the table below.

  • Indicator: If the limit is reached, your response status code reads 429 (Too many requests)

  • This limit is on account level. It is irrespective of the number of users.

  • For all the activities performed through API requests, this limit is applicable.

  • Send an email to crm-support@freshworks.com for any further queries.

API Access limit









If you've multiple apps integrated with your Freshsales account or have too many API requests sent from your account more than the standard limit offered as part of your pricing plan, you can request to increase the API access limit by writing to crm-support@freshworks.com. Our team of experts will assist you further.