Note: If you have signed up for your account after 24 April 2023, please visit the following article: How to move a call to a different queue? 

Customers/Prospects may choose the wrong option and land in a different call queue, or they might have to be transferred to a different queue once for a different ask. The ‘Queue transfer’ option can help the agent transfer the call to a different queue.

To push a call to another queue,

  1. Click the Queue transfer button while on a call

  1. Select the queue you want to transfer to

The call will be transferred to the new queue with a success message.