No. Freshchat does not have any cancellation fees. You can cancel whenever you want but your cancellation will come into effect only after the end of your billing cycle.

  • To delete your account, navigate to Admin settings > Account settings > Account

Here you will see options to update your account details, such as your name, company name, email, phone, export your data, and cancel your account.

  • Click on the Request cancellation button on the sidebar.
  • You will be asked to reconfirm with a popup.
  • Once you confirm, your account will be canceled within 21 days. This will be displayed as a banner in your account. Here's how it'll look like:

  • Click on the view details to see the progress of your account cancellation or revert your decision to cancel.