Note:  Static IPs for all regions 
Allowlist the following static IPs so your agents can access Freshchat via VPN
- 162.159.140.147
- 172.66.0.145

Freshchat Agent Portal:

Here is the list of domains you have to allow at your end to start using Freshchat :


CategoryUSEUINAU

Freshworks

*.freshworks.com *.freshworks.com*.freshworks.com*.freshworks.com
*.myfreshworks.com*.myfreshworks.com*.myfreshworks.com*.myfreshworks.com
*.webpush.freshchat.com*.webpush.freshchat.com*.webpush.freshchat.com*.webpush.freshchat.com
*.freshchat.com*.freshchat.com*.freshchat.com*.freshchat.com

*.eu.freshchat.com*.in.freshchat.com*.au.freshchat.com
*.freshmarketer.com*.freshmarketer.com*.freshmarketer.com*.freshmarketer.com
*.freshworksapi.com*.freshworksapi.com*.freshworksapi.com*.freshworksapi.com
*.freshreports.com*.freshreports.com*.freshreports.com*.freshreports.com
*.appgallery.freshworks.com*.appgallery-euc.freshworks.com*.appgallery-ind.freshworks.com*.appgallery-aus.freshworks.com
*.freshbots.ai*.freshbots.ai*.freshbots.ai*.freshbots.ai
*.freddyproject.com*.freddyproject.com*.freddyproject.com*.freddyproject.com
*.prod.freddyproject.com*.eu-central-1-prod.freddyproject.com*.ap-south-1-prod.freddyproject.com*.ap-southeast-2-prod.freddyproject.com
*.freshdev.io*.freshdev.io*.freshdev.io*.freshdev.io
*.haystack.es*.haystack.es*.haystack.es*.haystack.es

Pictures & Attachments

fc-use1-00-files-bkt-00.s3.amazonaws.com
fc-use1-00-files-bkt-00.s3.amazonaws.com
fc-use1-00-files-bkt-00.s3.amazonaws.com
fc-use1-00-files-bkt-00.s3.amazonaws.com
*.attachments.us.freshchat.com
*.attachments.eu.freshchat.com
*.attachments.in.freshchat.com
*.attachments.au.freshchat.com
s3.amazonaws.coms3.amazonaws.coms3.amazonaws.coms3.amazonaws.com

Billing & Payment

*.chargebee.com*.chargebee.com*.chargebee.com*.chargebee.com
*.chargebeestatic.com*.chargebeestatic.com*.chargebeestatic.com*.chargebeestatic.com
*.stripe.com*.stripe.com*.stripe.com*.stripe.com

Miscellaneous

inlinemanual.cominlinemanual.cominlinemanual.cominlinemanual.com
*.inlinemanual.com*.inlinemanual.com*.inlinemanual.com*.inlinemanual.com
*.getbeamer.com*.getbeamer.com*.getbeamer.com*.getbeamer.com
heapanalytics.comheapanalytics.comheapanalytics.comheapanalytics.com
*.heapanalytics.com*.heapanalytics.com*.heapanalytics.com*.heapanalytics.com
*.sentry-cdn.com*.sentry-cdn.com*.sentry-cdn.com*.sentry-cdn.com
*.appcues.net*.appcues.net*.appcues.net*.appcues.net
*.appcues.com*.appcues.com*.appcues.com*.appcues.com
polyfill.iopolyfill.iopolyfill.iopolyfill.io
sentry.iosentry.iosentry.iosentry.io
*.recaptcha.net*.recaptcha.net*.recaptcha.net*.recaptcha.net
*.gstatic.com*.gstatic.com*.gstatic.com*.gstatic.com
*.wistia.com*.wistia.com*.wistia.com*.wistia.com
embedwistia-a.akamaihd.netembedwistia-a.akamaihd.netembedwistia-a.akamaihd.netembedwistia-a.akamaihd.net
media.giphy.commedia.giphy.commedia.giphy.commedia.giphy.com

CDN

d2uy6ubiilaqku.cloudfront.netd2uy6ubiilaqku.cloudfront.netd2uy6ubiilaqku.cloudfront.netd2uy6ubiilaqku.cloudfront.net
d3b8kxken7scg5.cloudfront.netd3b8kxken7scg5.cloudfront.netd3b8kxken7scg5.cloudfront.netd3b8kxken7scg5.cloudfront.net
d3h0owdjgzys62.cloudfront.netd3h0owdjgzys62.cloudfront.netd3h0owdjgzys62.cloudfront.netd3h0owdjgzys62.cloudfront.net
d2uy6ubiilaqku.cloudfront.netd2uy6ubiilaqku.cloudfront.netd2uy6ubiilaqku.cloudfront.netd2uy6ubiilaqku.cloudfront.net
d2sq1ls4tm6x2u.cloudfront.netd2sq1ls4tm6x2u.cloudfront.netd2sq1ls4tm6x2u.cloudfront.netd2sq1ls4tm6x2u.cloudfront.net
dgkxwewtzsnml.cloudfront.netdgkxwewtzsnml.cloudfront.netdgkxwewtzsnml.cloudfront.netdgkxwewtzsnml.cloudfront.net
d1h1clvcju65jp.cloudfront.netd1h1clvcju65jp.cloudfront.netd1h1clvcju65jp.cloudfront.netd1h1clvcju65jp.cloudfront.net
ajax.cloudflare.com
ajax.cloudflare.com
ajax.cloudflare.com
ajax.cloudflare.com
static.cloudflareinsights.com
static.cloudflareinsights.com
static.cloudflareinsights.com
static.cloudflareinsights.com
cloudflareinsights.com
cloudflareinsights.com
cloudflareinsights.com
cloudflareinsights.com
Widget Previewcodepen.iocodepen.iocodepen.iocodepen.io
cdpn.iocdpn.iocdpn.iocdpn.io
*.codepen.io*.codepen.io*.codepen.io*.codepen.io
RTSwss://rts-us-fcht.freshworksapi.com
https://rts-us.freshworksapi.com
https://rts-us-fcht.freshworksapi.com
wss://rts-euc-fcht.freshworksapi.com
https://rts-euc.freshworksapi.com/
https://rts-euc-fcht.freshworksapi.com/
wss://rts-in-fcht.freshworksapi.com
https://rts-in.freshworksapi.com/
https://rts-in-fcht.freshworksapi.com
wss://rts-aus-fcht.freshworksapi.com
https://rts-aus.freshworksapi.com
https://rts-aus-fcht.freshworksapi.com/

Integrations:

Whitelist appropriate Product and customer-specific domains for the below integrations:

  • Facebook Messenger
  • Shopify - Chat
  • Google Calendar
  • WhatsApp
  • Apple Business Chat
  • LINE Messenger
  • Slack
  • Clearbit
  • WordPress

Freshchat visitor widget:

Allow the below list of domains from your end to start using the Freshchat widget


USEUINAU
*.freshchat.com*.eu.freshchat.com*.in.freshchat.com*.au.freshchat.com
*.freshworksapi.com*.freshworksapi.com*.freshworksapi.com*.freshworksapi.com
*.webpush.freshchat.com*.webpush.eu.freshchat.com*.webpush.in.freshchat.com*.webpush.au.freshchat.com
s3.amazonaws.coms3.amazonaws.coms3.amazonaws.coms3.amazonaws.com
fc-use1-00-pics-bkt-00.s3.amazonaws.comfc-euc1-00-pics-bkt-00.s3.eu-central-1.amazonaws.comfc-aps1-00-pics-bkt-00.s3.ap-south-1.amazonaws.comfc-apse2-00-pics-bkt-00.s3.ap-southeast-2.amazonaws.com
*.freddyproject.com*.freddyproject.com*.freddyproject.com*.freddyproject.com
*.prod.freddyproject.com*.eu-central-1-prod.freddyproject.com*.ap-south-1-prod.freddyproject.com*.ap-southeast-2-prod.freddyproject.com