If you came across an error message while connecting your gmail account, it is an indication that your browser has been blocking gmail from initiating a pop-up.

Follow these steps to disable pop-up blocker:


1. On the browser’s address bar (or omnibox in case of Google Chrome), a small icon on the right most corner known as the pop-up blocker icon will be present and it suggests that your pop-ups are being blocked by the Google Chrome browser.

2. Click on the pop-up blocker icon. You will be presented with a dialog box that shows that your browser is actively blocking all pop-ups by default. Select the option “Always allow pop-ups from” and click Done.

This will ensure that pop-ups from this URL will not be blocked in future. 


3. Click on the gmail icon now. This will open a single sign-on (SSO) page that allows you to connect gmail to your Freshworks CRM account successfully.