You can port your numbers to Freshworks CRM from any existing cloud telephony provider. This way, you don't have to buy a new number and can continue using your old numbers when you move your phone system to Freshworks CRM.

 

List of countries where porting is offered

COUNTRY

TYPE

REACHABILITY

PRICE

Australia

Local

Domestic

10$

Toll-Free

37$

Mobile

3$

Canada

Local

International

$7

Ireland

Local

International

$4

Netherlands

National

Domestic

$6

Local

International

New Zealand

Local

Domestic

5$

Toll-Free

29$

Norway

Local

International

25$

Puerto Rico

Local

International

$11

United Kingdom

Local

International

$3

Toll-Free

National

Mobile

International

 

For other countries:

Send an email to crm-support@freshworks.com to know if we provide porting in your country. 

NOTE: Porting is a process that could take 4-6 weeks and requires coordination between your current carrier and Freshworks CRM. 

This article provides the process and information required for initiating the porting process for US numbers and porting numbers from your existing Twilio account in the countries mentioned above:


Porting US Numbers

If you already have a US number, you can port the numbers from:

  • Google voice

  • Other service providers


Porting from Google voice

To port your Google Voice number (US) to Fre, follow these steps:

  1. Fill out the LOA form: https://www.twilio.com/resources/docs/Letter_of_Authorization.pdf

  2. Send a screenshot of your Google account that shows your number has been unlocked.

  3. Send a screenshot of your Google Voice account, and make sure the first and last name in the Letter of Authorization match and your Google account is the same.

  4. To initiate the porting process, send all the details to crm-support@freshworks.com
    If you face any problems during this process you can always reach out to our support team using the same email address.

 

Porting from other service providers

You can port your US number from your existing service provider to Freshworks CRM by following these steps:

  1. Send an email to crm-support@freshworks.com with a request for number porting.

  2. You will be requested to fill an LOA form and send your billing statement for the previous month to crm-support@freshworks.com.

  3. After the document verification, we will add the number to your Freshworks CRM account and inform you once the porting date is scheduled.

  4. We will let you know once the porting process is completed, after which you can use the number within Freshworks CRM. 

  5. In case of an information mismatch, the porting process will be rejected. In such a scenario we will get back to you with the details and you can make changes accordingly. 

Note: This porting process is applicable for US numbers only. To know the porting requirements for other countries mentioned in the table above, contact us at crm-support@freshworks.com.

Porting number from an existing Twilio account

You can also port your number from an existing Twilio account for any country mentioned in the table above.

  1. To port your number from your existing Twilio account, send an email to crm-support@freshworks.com requesting for number porting in Freshworks CRM with your current Twilio account SID.