If you’re expanding your sales or marketing team and need to increase the number of users in your current plan, you can do so. On the other hand, if you have fewer users who actively use your account, you can decrease the number of users.
Here’s how you do it,
Go to Admin Settings > Plans and Billing. You can find the details of your current plans such as:
Your current plan
Number of Agents
Number of Add Ons
In the text box under USERS enter the number of users. The billing amount will change accordingly.
Scroll down and click Continue.
In the Order Summary page, fill your card details and billing information
Click here to know how you can change your plan.