Responding to a ticket : Freshsales

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Support Home Solutions Enhancing the Agent experience in Ticketing Responding to a ticket

Responding to a ticket

Replying to a ticket

Thu, 13 Jul, 2023 at 7:59 PM
Forwarding tickets to a third party

Thu, 13 Jul, 2023 at 7:59 PM
Personal Canned Responses for Agents

Thu, 13 Jul, 2023 at 7:59 PM
Using Canned Responses in ticket replies

Thu, 13 Jul, 2023 at 7:59 PM
Personal Scenarios for Agents

Thu, 13 Jul, 2023 at 7:59 PM
Quick actions in ticket reply

Thu, 13 Jul, 2023 at 7:59 PM
Annotating Images in Freshdesk

Thu, 13 Jul, 2023 at 7:59 PM
Know your customer journey

Thu, 13 Jul, 2023 at 7:59 PM
Give your team more context with the Summary feature

Thu, 13 Jul, 2023 at 7:59 PM
Smart Date and Time Detection (Google Calendar)

Thu, 13 Jul, 2023 at 7:59 PM

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