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Enhancing the Agent experience in Ticketing
Ticket properties and actions
Ticket properties and actions
Managing Ticket Properties
Thu, 13 Jul, 2023 at 7:59 PM
Driving additional context with Requester Info
Thu, 13 Jul, 2023 at 7:59 PM
Understanding Ticket Statuses
Thu, 13 Jul, 2023 at 7:59 PM
Using To-Do Lists
Thu, 13 Jul, 2023 at 7:59 PM
Add reminders in Freshdesk
Thu, 13 Jul, 2023 at 7:59 PM
Working with Focus mode in your Freshdesk account
Thu, 13 Jul, 2023 at 7:59 PM
Using keyboard shortcuts in your support portal
Thu, 13 Jul, 2023 at 7:59 PM
Viewing Ticket Activity History
Thu, 13 Jul, 2023 at 7:59 PM
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