Quick Actions in the bot builder enables agents to move around easily in a bot conversation. You can allow your agents to go to the previous or a different dialog or conversation at any point in time at just a click of a button if required.
A quick guide to setting up Quick Actions:
Login to your Freshdesk account as an Admin
Go to Admin > Agent Productivity > Assist bot under Freddy configurations
Select the bot you want to edit from the bot list page
Click on the ‘Quick actions’ icon from the right navigation bar
Use the ‘+ New quick action’ to set up a new one
Give your quick action a name under ‘Label’
Define which dialog this quick action should lead to upon selection under ‘Go to dialog’
Choose the required type of quick action. There are three types:
Predefined buttons: Choose this option if the defined quick action is to be a button in the flow. By selecting the checkbox below, this button can be enabled to show up for all dialogs in the bot conversation by default.
Slash command: Choose this option if the defined quick action is to be triggered by a / command in the input box.