When you have agents working globally across various regions, a bot helping the agent in a language they best understand will improve the agent experience and efficiency. With the Assist bot's builder, you can configure multiple languages in a single pane, thus making your bot polyglot. If a particular conversation needs to be updated for another language, you can access it in the bot builder and update the conversation for just that language.
Modified on: Thu, 13 Jul, 2023 at 8:03 PM
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