What is a custom mail server?
Custom email servers allow all your email transactions to be completely managed on your side
Why is it important to set up a custom mail server?
Currently, you can configure support emails from public domains like Gmail, Yahoo, AOL, Hotmail, etc.
However, if you choose the Freshdesk email server to send emails, Freshdesk cannot sign emails on behalf of public email domains
Due to DMARC enforcement by public domains, this can affect the deliverability of emails, and your emails will either get dropped or land in spam
This has a negative impact on Freshdesk’s IP reputation as the outgoing email lands in spam folders of your customers
How to set up a custom mail server?
Click on this solution article to get in detailed step-by-step instructions on how to set up a custom mail server in Freshdesk
Can you set up a custom mail server in all plans?
Yes, you can set up a custom mail server in all Freshdesk and Freshdesk Omnichannel plans.
Here is a quick video on setting up custom mailbox.