Activating your support email
Modified on: Thu, 13 Jul, 2023 at 8:03 PM
Once you've added a support email address to your account, you will have to verify and set up forwarding rules in your mailbox. Kindly follow the below steps to activate your support email address.
- Go to Admin tab > click on Email
- Once in, click on the Verify button corresponding the email to be activated
- Copy the Freshdesk forwarding address generated for the email
- Sign in to your mailbox and go to Settings -> Forwarding and POP/IMAP. Add the copied email as a forwarding address. Once you’re done, click Next.
- You'll receive an activation code in the next screen. Copy the code, and paste it in your email inbox settings page, and click on Save.
- Once done, click on the Next button in Freshdesk and your email will be activated.
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