Here's how you can get your API key:
- Log in to your Freshdesk account.
- Click on your profile picture on the top right and select 'Profile Settings.'
- In the sidebar on the right, you will find the View API key button. To access the API key, click on it and complete the captcha verification.
- Copy-paste this as required to authenticate third-party solutions.
You can reset the API Key to deauthorize an app from connecting to your helpdesk. But doing so will also disconnect all other apps that were using this key to connect to the helpdesk. You will need to provide the new key to the other apps to continue using them again.
Note: The API key will be displayed only when the agent is verified.