You have to allowlist certain IPs from your end. We’re doing this to ensure that we can serve you better from a security and performance perspective. 

Add these IPs to your allowlist only in case you have any firewall restrictions and accept requests only from known IP ranges.

What does it mean?

We have made changes to the mechanism of routing external requests made from Freshdesk. External calls include all outgoing requests made from the Freshdesk application infrastructure, like requests made through webhooks and integrations. 

Why are we making this change?

We’re doing this to get a complete view of what external services Freshdesk is interacting with, and it will help us strengthen your security, performance, and reliability. This way, we can secure your systems from any intended security threats.

This is applicable to you only if:

  • you're triggering webhooks to an external API endpoint from Freshdesk
  • you have a custom app that connects an external application with Freshdesk
  • you're using a custom mail server for fetching and delivering emails.

Allowlist the below-mentioned IPs in your firewall before 27th Feb 2023 to ensure the smooth functioning of external calls made from Freshdesk.



IPs to be added to the allowlist





Reach out to us at if you have any questions.