Tracking WhatsApp usage metrics from your Freshdesk account
Modified on: Thu, 13 Jul, 2023 at 8:02 PM
WhatsApp usage metrics enable admins to monitor the usage metrics for each WhatsApp number integrated with the Freshdesk account from a unified screen.
Account admins get complete visibility into Total conversations consumed, with a break-up between business-initiated, user-initiated, and free conversations on a monthly calendar basis and the costs incurred for the same.
To check your WhatsApp usage metrics, follow the below steps.
- Go to Admin > Channels and select WhatsApp.
- Click on View detailed utilization.
- On this screen, you can get a summary of total conversations and a breakdown of business-initiated, user-initiated, and free conversations every month.
- You can view the breakdown of the above data for different WhatsApp Business numbers and the costs incurred.
Note: Within a 24-hour conversation window, WhatsApp Business charges for both user-initiated and business-initiated conversations will vary depending on the country code of the recipient’s phone number. Refer to this article for more details.
Please reach out to firstname.lastname@example.org for any further assistance.
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