The Signature Management Plus app enables you to add multiple signatures to your helpdesk based on your configured groups and products. These signatures can be inserted with a click of a button when composing several ticket replies.
This app benefits users to formulate their replies in a professional and structured manner.
TABLE OF CONTENTS
- Installing the Signature Management Plus App
- Setting up the App in Ticket Details Page
- Adding signature inside the ticket reply editor
Installing the Signature Management Plus App
To install the app,
Login to your helpdesk portal as an Admin.
Go to Admin > Support Operations > Apps.
In the Search apps text box, search for the Signature Management Plus app.
Click Install and configure the details, such as the API Key and Domain.
Setting up the App in Ticket Details Page
The app is located in the Ticket Details page of all the tickets.
Click on the Add Signature button.
Name the Signature
Add the signature in the text editor using the placeholders.
Select the Groups and Products that can use the signature.
Note: Do not use spaces when naming the signature, instead use “_”
After setting up the signature, you can preview it, as shown in the image below.
Adding signature inside the ticket reply editor
The Signature Management Plus icon is located inside the reply editor in tickets.
Click on the Signature Management Plus icon.
Choose the Signature from the dropdown and click on the radio button.
Click Add Signature.