Freshchat is a powerful customer engagement platform that allows businesses to communicate with their customers in real-time through various channels. In addition to its built-in messaging features, Freshchat also integrates with popular third-party messaging apps like Telegram, Kakaotalk, and Viber, providing businesses with even more ways to connect with their customers.
Here are some of the benefits of integrating Freshchat with third-party messaging apps:
Reach a wider audience: By integrating with popular messaging apps like Telegram, Kakaotalk, and Viber, businesses can reach a wider audience and connect with customers who prefer to use these apps over traditional messaging channels.
Increase engagement: Third-party messaging apps often have features that can help businesses increase engagement with their customers, such as stickers, emojis, and multimedia content.
Improve customer satisfaction: By offering customers the option to communicate through their preferred messaging app, businesses can improve customer satisfaction and make it easier for customers to get the support they need.
Here’s how to integrate Freshchat with third-party messaging apps:
Go to the Admin -> Channels -> Channel apps page.
Select the messaging app you want to integrate with and follow the instructions to connect your account.
Once the integration is set up, customers will be able to initiate conversations with your business through the messaging app.
It’s important to note that while integrating with third-party messaging apps can be beneficial, businesses should still prioritize providing support through their own channels as well. By offering multiple channels for customer support, businesses can provide a seamless and convenient experience for their customers.
|Category||Format||Message Direction||Supported by Telegram?||Supported by Viber?||Supported by Kakaotalk?|
|Structured Messages||Articles||Bot to user||No||No||No|
|Buttons||Bot to user||No||No||No|
|Carousels||Bot to user||No||No||No|
|Dropdown List||Bot to user||No||No||No|
|Consumer Profile||User Name||No||No||No|