To see how your customers feel after interacting with your team, you can take a look at your Customer Satisfaction report. Click here to learn how to set up the customer satisfaction survey.

To view the customer satisfaction report, click on the Reports icon in the left menu bar. Select Chat Reports > Chat Analytics > Customer Satisfaction Report.

You can also see the ratings each of your agents received over a period of time.

Note: Only Account Owners and Admin roles in Freshchat can access Reports