To continue using Freddy Answers within Freshchat 's latest (2021 and above) plans, there are a few actions that you need to take. The configured Answers that are migrated to the latest plans will be in the draft state by default, please re-deploy them for continued usage.
A quick guide to re-deploy bots:
Open the migrated bot that you have to re-deploy
Go to the ‘Deploy’ tab within the bot
Choose ‘Conversations widget’ under Deploy options
Configure any other changes if needed
Hit Save and publish the bot
Go to Admin → Topics
Click on the topic you want to map the bot to or create a New Topic
Toggle ON the ‘Trigger a Bot’ option and a dropdown with all bots will be displayed
Select the bot that needs to be reconfigured, hit Save, and publish
Freddy Answers will now be ready to use within the Unified Bot Builder.