As a GDPR-compliant business, Freshchat offers several options to help you, our customers with GDPR compliance. Account admins will have the option to:

  • Not store IPs

If you select this, Freshchat won't be able to identify the user location.

  • Turn-off social profile enrichment

Any user information that we add automatically through our enrichment tools will no longer be available.

  • Opt out of analytics

Freshchat will stop sending any data to third party analytics tools.


To set up the above options,

  1. Go to Admin > GDPR under Security & Compliance


    Make the required changes in General Settings. This will be applicable at the account level.



For individual users, you will be able to:

  • Delete users
  • Export user data and
  • Turn-off events timeline


You will also have the option to:

  • Delete an agent
    Contact the Freshchat team at support@freshchat.com to delete a agent. We will delete the data but the name will be retained to get context on the conversations the member has had.

  • Delete your account

           Contact the Freshchat team at support@freshchat.com to delete your account.