You can export specific conversations from Freshchat into your Freshdesk. You can also get the transcript of the current conversation in your email, or you can download it. You can then share these transcripts as required.
Here are some useful links to learn more about each of these options:
- You will need to integrate your Freshdesk with Freshchat
- You can download the conversation transcripts from Freshchat into your local device with this marketplace app
- You can email the conversation transcripts from Freshchat to your local device with this marketplace app