Freshchat doesn't support agent-to-agent chat, but they can collaborate using Private notes and Slack integration:
- Private notes: Share context about the conversation with other agents. private notes are only visible internally but not to your customers. Learn more here.
- Slack Integration:
Collaborating over customer conversations improves the quality and efficiency of customer support and service. Some of the key benefits of collaboration include the following:
- Sharing expertise and knowledge
- Improving response times
- Providing a consistent customer experience