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Solutions
CRM_Freshchat FAQs
CRM_Freshchat FAQs
General FAQs
What is the size for the profile picture?
How do I hide the widget on certain pages of my website?
How can I get the web messenger across all my websites/portals/products?
Unable to convert Freshchat conversation into Freshdesk ticket
How can I change who is the account Admin for Freshchat ?
See all 50 articles
Pricing and Billing FAQs
How to get Freshchat for free
What if I don't want to pay by card?
What to be aware of when downgrading my plan?
What is MUV and how is it tracked?
What does 30-day chat history mean?
See all 12 articles
Inbox FAQs
When should I enable Priority Inbox?
How to enable Priority Inbox for my account?
Assigning Conversation to a Group/Agent
Resolving a Conversation and Creating Ticket
How can I find if a user has read my message?
See all 11 articles
Campaign FAQs
How to measure Campaign performance?
How to create a custom event or user property for better targeting Campaigns?
Why are some Triggered Messages not getting deployed?
FAQs
Where and how can FAQs be used?
What are FAQ Tags? How do I use them?
How can I make a set of FAQ categories visible exclusively on a specific page of my website?
What kind of rich media support is offered while creating FAQs?
Can I send a FAQ via message to the user?
See all 11 articles
Chatbot FAQs
Is there a minimum number of articles required to create a bot?
How much time does it take for the bot to learn when new answers are added?
What are the different response options available with Custom Bot?
Will data collected by Custom Bots be synced in a CRM or other apps? Which apps will Custom Bots connect with?
Is it possible to trigger different bots based on business hours?
See all 8 articles
Multilingual FAQs
Does Freshchat support FAQs in multiple languages?
How can I get the widget content to be displayed in another language?
Is there a way to override the browser language or locale to show FAQs of a different language?
How does Freshchat determine the display language of FAQs?
Away Experience
Why you should set an ample buffer time?
Which conversations are marked as Away (Offline) conversations?
When do we unmark an Away (Offline) conversation?
How to identify Away (Offline) conversations?
What happens when Away (Offline) Experience, Bots, and Business Hours are enabled at the same time?
Dashboard FAQs
How are the 90th percentile, median, and average values different from each other? What information do they give?
Can I track the volume of tickets associated with various labels?
What does full access to Dashboard mean?
Where can I find the volume of conversations initiated?
GDPR FAQs
Updates to Terms of Service and Privacy Policy
What are the steps that Freshchat has taken to be GDPR compliant?
What are the GDPR compliances that Freshchat offers to me?
How do I make sure that I get consent from my customers before collecting their data/storing cookies through the web messenger?
Can I delete a user’s personal data on Freshchat ?
See all 9 articles
Migration to Unified Bot Builder
Feature gaps and corresponding reconfiguration steps in Unified Bot Builder (UBB)
How to re-deploy Answerbots in the UBB post migration
How to integrate bot builder with your Freshchat account
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