General FAQs

• What is the size for the profile picture?
• How to find the Freshchat domain ID to log in to Freshchat mobile app?
• How do I hide the widget on certain pages of my website?
• How can I get the web messenger across all my websites/portals/products?
• Unable to convert Freshchat conversation into Freshdesk ticket

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Pricing and Billing FAQs

• How to get Freshchat for free
• What if I don't want to pay by card?
• What to be aware of when downgrading my plan?
• What is MUV and how is it tracked?
• What does 30-day chat history mean?

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Inbox FAQs

• When should I enable Priority Inbox?
• How to enable Priority Inbox for my account?
• Assigning Conversation to a Group/Agent
• Resolving a Conversation and Creating Ticket
• How can I find if a user has read my message?

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Campaign FAQs

• How to measure Campaign performance?
• How to create a custom event or user property for better targeting Campaigns?
• Why are some Triggered Messages not getting deployed?

FAQs

• Where and how can FAQs be used?
• What are FAQ Tags? How do I use them?
• How can I make a set of FAQ categories visible exclusively on a specific page of my website?
• What kind of rich media support is offered while creating FAQs?
• Can I send a FAQ via message to the user?

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Chatbot FAQs

• Is there a minimum number of articles required to create a bot?
• How much time does it take for the bot to learn when new answers are added?
• What are the different response options available with Custom Bot?
• Will data collected by Custom Bots be synced in a CRM or other apps? Which apps will Custom Bots connect with?
• Is it possible to trigger different bots based on business hours?

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Multilingual FAQs

• Does Freshchat support FAQs in multiple languages?
• How can I get the widget content to be displayed in another language?
• Is there a way to override the browser language or locale to show FAQs of a different language?
• How does Freshchat determine the display language of FAQs?

Away Experience

• Why you should set an ample buffer time?
• Which conversations are marked as Away (Offline) conversations?
• When do we unmark an Away (Offline) conversation?
• How to identify Away (Offline) conversations?
• What happens when Away (Offline) Experience, Bots, and Business Hours are enabled at the same time?

Dashboard FAQs

• How are the 90th percentile, median, and average values different from each other? What information do they give?
• Can I track the volume of tickets associated with various labels?
• What does full access to Dashboard mean?
• Where can I find the volume of conversations initiated?

GDPR FAQs

• Updates to Terms of Service and Privacy Policy
• What are the steps that Freshchat has taken to be GDPR compliant?
• What are the GDPR compliances that Freshchat offers to me?
• How do I make sure that I get consent from my customers before collecting their data/storing cookies through the web messenger?
• Can I delete a user’s personal data on Freshchat ?

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Migration to Unified Bot Builder

• Feature gaps and corresponding reconfiguration steps in Unified Bot Builder (UBB)
• How to re-deploy Answerbots in the UBB post migration
• How to integrate bot builder with your Freshchat account